Drive-thru Government Kiosk for Sharjah Khorfakkan Municipality

By Tas-Noble Trends and Technologies

Recently, Tas-Noble had an exciting opportunity to work with the Khorfakkan Municipality based in Sharjah, UAE. Khorfakkan Municipality is a local government body that takes care of the public service administration and policy implementation of a local region in Sharjah. The municipality offers a plethora of services to the citizens and therefore information dissemination was crucial.

The Municipality entrusted Tas-Noble to design and implement a drive-thru kiosk machine that could easily provide essential service-related information through the kiosk touchscreen.

After several client meetings and discussions, our team designed and implemented a fully functional and efficient ?Smart Inquiry Kiosk? for Khorfakkan Municipality.

And the result was ? utmost convenience for the users and improved efficiency for the municipality! Our team at Tas-Noble appreciates the municipality?s decision to serve their customers better through the deployment of a highly capable drive-thru government kiosk at the municipality premises.

Now let?s dig into the kiosk features and benefits.

• drive-thru kiosk Sharjah
• drive-thru kiosk machine

What is a Drive-thru Kiosk?

A drive-thru kiosk is a self-service kiosk terminal meant for traveling or commuting customers. The drive-thru kiosks implemented in restaurant settings are common. These drive-thru food-ordering kiosk terminals serve those busy, traveling customers by allowing them to order their meals without leaving their car.

Drive-thru terminals are well-known and appreciated for their added convenience.

It?s not just for restaurants that you could implement a drive-thru kiosk. You could deploy drive-thru kiosk machines for a wide range of industries and businesses like governments, the hospitality sector, the transport sector, retail, and many other businesses too.

Problems Faced by the Municipality

Of course, the Municipality had to attend to a surplus of service inquiries, and it was practically difficult to process them in time. The pain points are listed below.

Increased wait time ? People come in large numbers to perform a number of transactions at government local bodies. From a mere service inquiry to complex transactions and meeting the officials, the purpose of the visit varies. Therefore, people have to wait for a considerable amount of time in the municipality premises.

Disability consideration ? It was practically difficult for citizens with disabilities to navigate the entire building for service-related inquiries. The Municipality prioritized inclusivity.

Large number of service inquiries ? It was practically difficult to process the large number of service-related inquiries.

Reduced customer experience ? Service delays, inefficient information dissemination, and increased waiting times affected the overall customer experience.